Support At Home
Caring for you, Right at Home
About Support at Home
Support at Home is a government-funded program designed to help older people remain living safely and independently in their own homes as they age. The program provides coordinated care and support services tailored to each person’s assessed ageing-related care needs, helping them maintain quality of life, wellbeing, and connection to their community.
The goal of Support at Home is to make ageing at home easier, safer, and more sustainable by providing flexible support that promotes independence, dignity, and choice.
Understanding your Support at Home Packages (SAH)
Under Support at Home, you can access a defined range of services designed to help you live safely and independently at home for longer. If you are approved for ongoing Support at Home services, you will be assigned to 1 of 8 funding classifications based on your individual care needs. Each classification includes funding for care management to help coordinate your supports and services.
You may receive assistance with everyday activities such as cleaning, meal preparation, and transport. If you have higher or more complex care needs, you may also access clinical supports such as nursing care or in-home physiotherapy.
People with more complex needs will receive access to a higher level of in-home support, helping them remain safe, independent, and living at home for longer.
These services may include support for:
Clinical care — Nursing Care, Allied Health (Physiotherapy, Social Worker)
Independence and daily support — Personal Care, Social Support, Community Engagement, and respite care
Everyday living — Domestic Assistance, Gardening, Transport, and Meals
The program also includes services that support culturally safe care, including assistance to participate in cultural activities and access to Aboriginal and Torres Strait Islander health practitioners and health workers.
Support at Home Level 1
Basic support for people who need a small amount of help to continue living independently at home. Services may include light cleaning, meal preparation, shopping, transport, and occasional personal care assistance.
Support at Home Level 2
Low-level ongoing support with daily activities and personal care. This may include more regular domestic assistance, help with showering or dressing, medication reminders, and social support.
Support at Home Level 3
Moderate care needs who require regular assistance to manage daily living safely at home. Services can include personal care, allied health supports, meal assistance, transport, and increased home help.
Support at Home Level 4
Higher level of moderate support for people needing more frequent assistance with everyday tasks and health management. This may include regular personal care, therapy services, medication support, and coordinated care management.
Support at Home Level 5
Higher care needs who require frequent support to remain living safely at home. Services may include nursing care, mobility assistance, continence support, and more intensive personal care.
Support at Home Level 6
In-home support for people with complex or ongoing health conditions. This can include regular nursing services, allied health care, daily personal support, and assistance with managing chronic conditions.
Support at Home Level 7
Very high care needs who require extensive assistance throughout the week. Services may include complex clinical care, multiple care visits, advanced mobility support, and coordinated multidisciplinary care.
Support at Home Level 8
Highest level of in-home support for people with significant and complex care needs. This level offers intensive clinical, nursing, personal care, and allied health services to help people remain safely and comfortably at home for as long as possible.
Short-term pathways:
In addition to ongoing care, Support at Home also provides access to 3 short-term support pathways designed to help you recover, regain independence, and remain living safely at home.
Restorative Care Pathway
The Restorative Care Pathway provides short-term support to help you regain function, maintain independence, and continue doing the activities you enjoy. It offers coordinated allied health and/or nursing services aimed at improving your wellbeing, reducing the need for more intensive ongoing care, and helping you remain living independently at home for longer.
Assistive Technology and Home Modifications (AT-HM) schemes
The Assistive Technology and Home Modifications (AT-HM) Scheme provides upfront funding to help make your home safer, more accessible, and better suited to your needs. Through the scheme, you can access assistive products, equipment, and home modifications based on your assessed care and support requirements.
End-of-Life Pathway
The End-of-Life Pathway provides additional short-term support to help you remain at home during the last 3 months of life. It offers access to higher levels of care and support tailored to your needs and preferences at this stage of life.
You can be referred for a high-priority assessment for the End-of-Life Pathway even if you are not already receiving services through the Support at Home program.
Needs Home Care Services? Let's Talk
Everyone deserves care that is personal, respectful, and reassuring. If you or a loved one needs support at home services, our team is here to help.
We deliver high-quality, compassionate care directly to your door, supporting you to live safely and comfortably at home for longer.
Not sure how Support at Home work for you? We can guide you through the system, help identify your care needs, and ensure you make the most of the support and services available to you.