Frequently Asked Questions
Finding the right aged care support can feel confusing, but EAJ Home Care is here to help.
We'll guide you through everything you need to know about Support at Home Packages, explain your options in simple language, and help you choose the services that best meet your needs.
With EAJ Home Care, getting the support you or your loved one needs at home is simple, flexible, and tailored to you. Our goal is to help you stay independent, comfortable, and confident in your own home.
FAQs about Home Care Packages & Support at Home
What is a Support at Home Package?
A Support at Home Package is a government-funded program that helps older Australians receive services and support in their own home. It is designed to help you stay independent, safe, and comfortable for as long as possible.
What happened to Home Care Packages?
The Home Care Package (HCP) program has been replaced by the Support at Home program. If you already have a Home Care Package, you will continue receiving support and will be guided through any changes.
What is the different between Home Care Package and Support At Home?
A Home Care Package (HCP) was a government-funded program that helped older Australians receive support to live independently at home.
In November 2025, the Australian Government introduced the Support at Home program. This new program is designed to make aged care simpler, easier to understand, and more flexible.
EAJ Home Care is here to help you understand the changes and support you through the move from a Home Care Package to Support at Home, making the process as smooth and stress-free as possible.
Who is eligible for Support at Home?
You may be eligible if you are an older Australian who needs help with daily living tasks to remain living safely and independently at home. An assessment is required to determine your eligibility.
How do I apply for Support at Home?
The first step is to register with My Aged Care. You will then be assessed to determine the level of support you need. EAJ Home Care can help guide you through this process.
Can EAJ Home Care help me with the application process?
Yes. We can help you understand the process, prepare for your assessment, and answer any questions you may have along the way.
What services can I receive through Support at Home?
Services may include:
- Personal care such as showering and dressing
- Domestic assistance and cleaning
- Meal preparation
- Shopping assistance
- Transport to appointments
- Social support and companionship
- Nursing care
- Allied health services
- Gardening and home maintenance
Can I choose my own care worker?
We do our best to match you with a care worker who suits your needs, preferences, and personality. Building a trusted relationship is important to us.
Can I change my services if my needs change?
Yes. Your care plan can be reviewed and adjusted as your needs change to ensure you continue receiving the right support.
How much does Support at Home cost?
The Australian Government funds part of the cost, and some people may be asked to contribute depending on their financial circumstances. We will explain any costs clearly before services begin.
Will I lose my support if I move from Home Care Packages to Support at Home?
No. Existing Home Care Package recipients will continue to receive support. The transition is designed to be smooth, and EAJ Home Care will help you understand any changes.
Can family members be involved in my care?
Absolutely. With your permission, family members or loved ones can be involved in planning and managing your care.
How quickly can services start?
This depends on your assessment outcome and funding approval. Once funding is available, we will work with you to begin services as soon as possible.
Do I have to sign a long-term contract?
No. We will explain our service agreement clearly and ensure you understand your options before making any decisions.
How do I get started?
Simply contact EAJ Home Care for a friendly, no-obligation conversation. We will answer your questions, explain your options, and help you take the next step.
Why Choose Us?
Fast response – We call back within 24 hours (often sooner)
Trusted professionals – Experienced registered nurses and support workers
Flexible support – Whether you need short-term or ongoing care, we adapt to your needs
Ready to Get Started?
If you or a loved one needs home care, let’s chat. Call us today, and we’ll work out the best plan to support you at home.